How The System Works
The letter of credit and all supporting documents arrive at the branch offices (Tokyo, Seoul Taipei & Hong Kong) and are scanned into the Imaging & Workflow system. Digitizing the documents is the vital component that frees the bank from the constraints imposed by paper-based information. These images are then placed into an electronic folder and released to the workflow running on the branch server. The workflow then transfers the folder across the leased lines to the workflow server running at the central processing center in Manila. In Manila, the documents are routed first to the data entry officers who enter all of the data relating to the transaction into a custom designed electronic form. The workflow uses the information in the electronic form to intelligently determine where the documents must go next. The workflow component, in conjunction with the electronic form, ensures that the right information is delivered to the right people at the right time, independent of where these people reside geographically.
After data entry, the documents are routed to the document checkers, who review the documents to determine whether or not there exist any discrepancies between the L/C and the supporting documents. The result of the check is recorded in the electronic form and the documents are then routed based on these results. The electronic form continues to make its way through the workflow process collecting data as and when it is most readily available, until the settlement is made and the transaction is completed. At stages in the process where interaction with the customer is required, the workflow intelligently sends the electronic form back to the branch office with the proper instructions. Where additional processing is required, the electronic form is routed back to officers at the Manila processing center, and so on. This entire process is tightly controlled and managed by the workflow engine.
Interestingly, this entire solution was deployed with zero custom applications development – the entire solution was deployed using the out-of-the-box imaging & workflow graphical configuration tools.
RSTN was the prime contractor for ALL of the projects listed above, providing the consulting, project management, change management, applications & architecture design, applications development, technical support, implementation services, and on-going maintenance services.