Implementing BPM platforms is highly complex and many projects here in the United States flat-out fail (or at best, platforms are rolled-out but fail to achieve the expected financial & business benefits).  With foreign country deployments, the complexity only increases – dramatically – further compounded by widely varying cultures, different languages, unique business practices, and local regulatory & legal systems. RSTN excels in this arena.  Since our inception in 1997, we have a 100% success rate having rolled-out solutions in over 30 countries.

Our methodology is to build-out BPM platforms for very specific business functions, for example Individual Life Insurance Claims Processing or Group Medical Insurance Underwriting Processing; build-out a BPM platform specifically tailored to that business function; then systematically deploy that platform, on behalf of our multinational client, across multiple country operations worldwide.   Each country deployment requires incremental enhancements to the platform rather than building the system from the ground-up, dozens and dozens of times over from country to country (i.e. recreating the proverbial wheel over and over).  Furthermore, attempting to deploy these platforms in a consistent and standardized manner using local vendors in each country is highly ineffective.  RSTN is saving MetLife, for example, millions of dollars through this “build once and deploy” approach while assisting them to standardize globally on common platforms, processes, best practices, and implementation approaches.