A Track Record of Excellence!

Citibank North America
Bank of America
Alliance Insurance
Tokyo Marine Insurance
AXA Wealth Management
Munic RE Insurance
Mitsui Sumitomo Insurance
AVIVA Life
United Overseas Bank
Nan Shan Life (Taiwan)
TATA Life

MetLife Lebanon
MetLife Egypt
MetLife Jordan
MetLife Mexico
MetLife Chile
MetLife Alico Gulf (Dubai)
MetLife Bangladesh
MetLife Turkey
AIA Singapore
AIA Malaysia
AIA Thailand.

Hong Leong Assurance
Philippine American Life
Singapore Ministry of Finance
State of Hawaii
Roth Brothers, Inc
Singapore Registry of Companies & Business
Singapore Customs Department
Singapore Investment Corp
Engineers Office UAE
Dubai Properties Group UAE
Takreer UAE
Borouge UAE

The AIA Malaysia Imaging & Workflow project stands among the most sophisticated, tightly integrated, and highly automated imaging & workflow insurance implementations to date. The total project value has been estimated at $10 million US Dollars over 5-years, and at one stage, there were as many as 18 application developers working concurrently on the project.

RSTN has implemented very similar BPM solutions for AIA Singapore, AIA Thailand and AIA Indonesia.

This project included backfile conversion of AXA’s entire file room (over 4 million pages), scanning of all new incoming documents, an automated fax solution, an electronic policy assembly & printing system (where application images, endorsements, and AS400 contract-output are electronically merged together and printed), an RSTN custom designed & developed correspondence management system, and end-to-end Business Process Management for all New Business, Claims and Customer Services business processes.

Bank of America began their Asia-Pacific Trade Finance Centralization project as a vision of a document processing center that would service all Bank of America trade finance operations throughout the Asia-Pacific region, including Japan, Taiwan, Hong Kong, and Korea.

The concept behind the centralized processing center is to allow all of Bank of America’s Asia-Pacific branches to focus purely on customer service, sales and marketing, while the processing center – serving as a virtual extension of the regional offices – provides all back-end transaction functions.

With the help of RSTN Consulting, the Bank not only made this dream a reality, but an astounding success.

The Hartford Steam Boiler Insurance & Inspection Company, a former AIG company now owned by Munich RE, is a global specialty insurer and reinsurer. RSTN was engaged first develop a comprehensive business case and CBA for the project, which projected productivity & efficiency gains amounting to the equivalent of 10 fulltime employees (FTE’s). RSTN was then engaged to implement the full project and deliver the projected benefits. Post implementation analysis showed that theactual productivity and efficiency gains achieved allowed HSB to process the same amount of transactions with 10 less staff – the quantifiable benefits were achieved. Note that rather than eliminating these 10 FTE’s, the processing center instead absorbed additional processing responsibilities amounting to work of 10 additional staff.

Roth, a Sodexo energy company, is headquartered in Youngstown, Ohio and maintains branch offices throughout the United States. Roth is a diversified and multi-divisional building services and construction company on the leading edge of technology and performance in HVAC Service, Roof Management, Energy Management, Electrical Services, Roofing, HVAC Construction and Performance Contracting.

Roth has engaged RSTN as their Imaging & BPM vendor for their EDMS system, a highly sophisticated Kofax and IBM-Content Manager Imaging & BPM system implemented extensively across all primary business processes and service divisions of Roth. For the past 6 years, RSTN has been providing ongoing consulting, applications development, implementation and technical support services.

More recently, Roth has transferred all solution support to RSTN Consulting’s offshore Support Center located in nearby Mexico City. RSTN’s highly experienced English speaking BPM support engineers and consultants based in Mexico City continue to provide first rate services to Roth at extremely attractive rates. And as an added comfort, all support services are overseen by an RSTN consultant based here in the US at the RSTN Consulting head office in Boulder, Colorado.

Over a period of 18 months RSTN Consulting successfully implemented an ECM solution for the largest commercial property and casualty insurer in the world in 24 countries spanning Asia, the Middle East, Africa and Latin America. Operating in over 60 countries, this insurer awarded the implementation work to RSTN Consulting and Earnst & Young, awarding 24 of the countries to RSTN. This was not a series of independent projects, but a well-planned Global Program of Work designed out of New York and executed around the world. RSTN provided the in-country implementation teams for these 24 countries together with regional program managers and ECM specialists to oversee the implementation teams. RSTN also played an integral role in defining and managing the program at the global level.

This project involved the scanning and archiving of all credit card application documents received by United Overseas Bank thus providing the users and credit analysts with nearly instant access to all documents. In the next phase, workflow was introduced to automate and streamline the application processing functions. UOB’s image repository contains all documents associated with over 800,000 cards.

The Registration Document Processing & Management System (RDPMS) was developed to manage all incoming and outgoing documents related the registration and management of businesses operating in the State of Hawaii. The system is very workflow intensive and required a large amount of applications development in order to integrate all business processes, and related systems, from end-to-end. Document and check scanning integrated barcode reading, patch code reading, OCR, ICR, and OMR data recognition & capture. On-screen document processing required real-time interface integration with their mainframe applications. Check processing and fee distribution integrated the entire cashier process. Annuals processing required mainframe batch uploads of data extracted from the documents. Image-enabled mainframe queries required specialized integration. The project also included the migration of nearly 1 million images from a legacy mainframe imaging system.

A Track Record of Excellence!

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