Success Story #1 – Insurance Sector

Ranked Top 50 of the Fortune 500 companies and Top 3 Life Insurance company in the world, with presence in more than 25 countries.

Client challenges:

To streamline, automate and digitised their business operations covering New Business, Claims and Policy servicing.

Solution from RSTN

RSTN’s purpose-build insurance platform (known as E2PC Suite) integrates seamlessly with client’s chosen Business Process Management (BPM) platform as well as their various Enterprise Content Management (ECM) and Policy Administration system. The Master Agreement signed with the client covers the entire World.

E2PC Suite provided Client’s with many Insurances specific solutions for handling Underwriter’s eWorksheet, Claim’s Assessors statement, and many Industries Best Practices catering to Insurance industry.

Results

New Business approval cycle dramatically reduced from weeks to within one day (for clean cases) and claims payout also reduced from weeks to within 2 days.

Customer experiences had been greatly enhanced. Internal staff productivity also resulted in huge savings on avoided staff hiring cost.